Shipping policy

About shipping:

We currently provide free shipping services to the United States, Japan, South Korea and some countries in Southeast Asia and Europe. The specific shipping fee is based on the order payment page. There may be overweight charges for some unusual and large volume products, we will send you an email or phone to notify you, you can also contact us to upgrade the delivery service.

About VAT and customs duties：

Import taxes and duties vary by country and may be required by your country of residence. These are not included in our order amount and are your responsibility to pay, but we will do our best to help you

When will my order be shipped?

We usually send you your order within 1-5 days. If you encounter an out-of-stock status, we will contact you for a refund or replacement.

About shipping channels：

We usually send to you via UPS, Fedex IP, DHL, Cainiao Logistics. When the package is dispatched, we will send you the delivery diagram and tracking number. Please note that the logistics information will be updated within 7 days and please subscribe to our mailbox, otherwise you will not see the information. If you have any questions please contact us billiardsaint@163.com

 

About logistics information

When we send you the delivery picture, it means that your package has been sent, and the tracking number and logistics information will be updated within 7 days. Please wait patiently.

About Shipping Problems：

Although it is not common, please contact us once it appears: billiardsaint@163.com, we have a very perfect after-sales service and will handle it for you in time

If you do not receive the shipment within the estimated delivery time, or if the shipment has been delivered but not owned by you. If your shipment is damaged when it arrives, please do not open the box or remove any packaging materials and take a picture and send us an email, we will deal with it in time and compensate you